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Customer care

Track your order

Enter the tracking number from your shipping email to see where your package is.

Look up a package

Tracking opens on the carrier's website in a new tab. Updates can take up to 24 hours to appear after you receive your shipping email.

No tracking email yet?

Orders are made and sent out within 7 to 14 business days, and we email your tracking number the moment your package is handed to the carrier. Please check your spam or promotions folder first.

What to expect

  1. Order confirmedYou'll get a confirmation email right after you place your order.
  2. Made for youYour pieces are made, packed and sent out within 7 to 14 business days.
  3. ShippedWe email your tracking number as soon as the carrier has your package.
  4. DeliveredStandard delivery takes 3–7 working days once shipped; express takes 1–3 working days once shipped.

If tracking hasn't updated for 7 days, or your package shows as delivered but you can't find it, see our Shipping Policy or email support@abovethenorm.us and we'll open a claim with the carrier.