Returns & Refunds

Last updated: October 30, 2026

Because every piece is made in limited batches, every sale is final. We can't take a piece back or swap it because you changed your mind or picked the wrong size, so have a look at the size guide before ordering. We stand behind every order, though, and the exceptions below always apply.

If something's wrong with your order

Did a piece turn up broken or faulty, or is it the wrong style, size or color? Write to support@abovethenorm.us no later than 7 days after it arrives and include:

• the number on your order,
• a short note on what went wrong, and
• pictures of the piece and how it was packed.

After we've looked into it, a new one goes out free of charge. If we can't supply one, you get a full refund, original delivery cost included. If we need the piece back, we'll email you a prepaid label.

Cancellations

You can cancel an order within 24 hours of placing it, as long as production hasn't started, by emailing us with your order number. Cancelled orders are refunded in full.

Lost packages

Did the carrier lose your parcel? Our Shipping Policy explains what happens next. We'll file a claim with them and, once they confirm it's gone, send a new one or refund you.

How refunds are issued

Approved refunds go back to the original payment method. We send them no more than 3 business days after approval; your bank or card issuer may take 5 to 10 business days to post the credit.

Questions

Not sure about a piece before you buy? Ask us anything about fit or sizing.

Above The Norm LLC
6122 Sterling Ave
Raytown, MO 64133
United States
Email: support@abovethenorm.us