Customer care
FAQ
Do you have a discount code?
Yes. New customers can use ABOVE10 for 10% off their first order. Enter it in your bag or at checkout. It applies to the merchandise subtotal only, one code per order, and can't be combined with other offers.
How long until my order ships?
Every piece is printed and finished in limited batches, so orders leave us within 7 to 14 business days. You'll get an email with tracking the moment your package is handed to the carrier.
What does shipping cost?
Standard U.S. delivery is $8, and it's on us once your order reaches $125 after discounts. Express is $20. The exact cost is always shown before you pay.
Can I return or exchange something?
Every sale is final, so have a look at the size guide first. If a piece turns up broken, faulty or not what you chose, write to us no later than 7 days after it arrives and we'll send a new one or refund you.
Can I cancel my order?
Yes, within 24 hours of placing it, as long as it hasn't started production. Email us with your order number and you'll receive a full refund to your original payment method.
How do your pieces fit?
Most tops and hoodies have a relaxed fit with dropped shoulders. Order your usual size, or go up one size for a looser feel. Each product page lists its fit, and the size guide has full measurements.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover, credit or debit. Card payments are encrypted, and your complete card number is never saved on our site.
Can you deliver outside the U.S.?
Right now we only deliver inside the United States. Live somewhere else? Write to us before you order and we'll see what's possible.
How should I wash my pieces?
Turn them inside out and use a cold machine wash. Hang to dry, or pick the dryer's lowest heat. Keep the iron away from graphics, puff print and stitching.
Still need help? Contact us.
